Privacy Policy

The. following sets out the privacy policy of Parklands Mackay Business Hub Pty Ltd (ABN 63 128 869 072) (The Hub Mackay) of PO Box 6034, Mackay Mail Centre 4741 QLD (239 Nebo Road Mackay Queensland, 4740), Australia.

Parklands Mackay Business Hub is committed to respecting your privacy. Our Privacy Policy is in accordance with the Commonwealth Privacy Act 1988 and is based on the ten National Privacy Principles outlined in the Privacy Amendment (Private Sector) Act 2000.

We reserve the right to change our Privacy Policy at any time. If we change our Privacy Policy, we will notify that change through our website.

The personal information Parklands Mackay Business Hub collects and holds

Parklands Mackay Business Hub will not collect personal information unless it is necessary for one or more of its functions or activities. The information will be collected lawfully and fairly and not in an unreasonably intrusive way. In particular, when you are dealing with Parklands Mackay Business Hub as a customer, representative of a customer or prospective customer or for any other reason, we generally store the following personal information about you in order to manage our business relationship:

	Your name, business email, business address, telephone numbers and contact details;
	Details related to any payments you make to Parklands Mackay Business Hub; and
	Notes of dealings with you as a Parklands Mackay Business Hub customer or prospective customer.

If the required personal information is not made available we may not be able to provide you with appropriate service.

The main purposes for which Parklands Mackay Business Hub holds information

Parklands Mackay Business Hub will not use or disclose personal information about an individual or organisation other than for the purpose stated at the time of the collection. If another use is proposed, Parklands Mackay Business Hub will seek further consent, unless that other purpose is related to the original purpose of collection.

Generally, we hold personal information of the individuals / organisations comprising our customers or prospective customers for the following purposes:

	To enable the delivery of services to Parklands Mackay Business Hub customers or prospective customers;
	Send correspondence regarding services and events in relation to customers or prospective customers;
	Internal accounting and account administration;
	Where required, to protect customers, third parties and suppliers from fraud or other unlawful activity; and
	To assist Parklands Mackay Business Hub identify any products, benefits or  services that might be beneficial to customers or prospective customers, whether  they are offered by Parklands Mackay Business Hub direct or from third parties or preferred suppliers;
	To meet legislative requirements in dealing with Government Departments, such as the ATO etc.

Use and Disclosure of Information

In order to keep customers informed about updates or changes to the services we offer and benefits or products available from Parklands Mackay Business Hub, we may employ a variety of direct marketing techniques.

We consider that direct marketing to our customers and prospective customers forms an integral part of delivering services to them, and that these functions or services are directly related to our primary purpose for originally collecting personal information from them.

Without such a service, the communication between Parklands Mackay Business Hub and its customers and prospective customers may be substantially reduced, and therefore less likely to deliver the service that our customers deserve.

At no time is the personal information we collect from individuals or organisations provided directly to suppliers of Parklands Mackay Business Hub for their own direct marketing activities. In the instances where a supplier wishes to utilise a mail out service, they are required to send their promotional material to our approved service provider or our business, where the promotional material will be integrated with the other Parklands Mackay Business Hub mail being sent. Your personal information may be provided to service providers of Parklands Mackay Business Hub such as claims advisers, legal advisers or assessors and, where appropriate, credit rating agencies and debt collectors, for the purpose of facilitating the delivery of Parklands Mackay Business Hub’s services.

Each service provider is required to deal with your personal information in a manner and at the level specified by our standards.

Ensuring personal information is up-to-date

We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date, in line with Privacy Principles which require this of us. We do everything we can to ensure that the personal information we hold is accurate complete and up-to-date whenever we collect or use it, and ask that there is a shared responsibility for you to inform us to changes of details, such as contact address, phone number, business name etc. This means that from time to time, we will remind you to tell us if there are any changes to your personal information. If you find that the information we hold about you is incorrect, please contact us immediately and we will update it.

We do not adopt, use or disclose an identifier that has been assigned by a Commonwealth Government Agency unless legally required. An identifier, for example, a Tax File Number (TFN) or Austrailan Business Number (ABN), is a number assigned by a Commonwealth government agency to identify uniquely the individual or organisation for the purposes of the individual or organization’s operations.

We do not disclose personal information to any person or organisation in a foreign country, if that country does not have a comparable information privacy scheme, except:

	Where you consent to the disclosure; and
	If obtaining your consent is not practical and Parklands Mackay Business Hub  considers that the disclosure is for your benefit and that you would have  consented to the disclosure.

Parklands Mackay Business Hub websites, including www.thehubmackay.com.au

Parklands Mackay Business Hub will from time to time use one or more text files called a "cookie" to track browsing patterns of the users of its websites. Cookies contain information that allow our server to identify your computer. Parklands Mackay Business Hub may place a “cookie” in the browser files of your computer. You can refuse “cookies” by turning them off in your browser. If you have set your browser to warn you before accepting “cookies”, you should receive a warning message with each “cookie”. In general, you do not need to have “cookies” turned on to use Parklands Mackay Business Hub websites. However, to use some specialist functions, such as completing on-line forms, you may need “cookies” turned on

By using information contained in “cookies”, Parklands Mackay Business Hub may provide users of the computer containing the “cookie” with advertising that Parklands Mackay Business Hub considers may be of interest.

How you can contact us

If you think your privacy has been negated due to a breach of our obligations in relation to your privacy, then you can complain directly to our Privacy Officer. If you are not satisfied with our response, we will advise you of your options before further proceeding with your complaint.

At your request we will provide you with any additional information that may be available about the way Parklands Mackay Business Hub manages the personal information it holds. If you wish to know more about the way we manage personal information please contact our Privacy Officer in the following ways:

	You can write to our Privacy Officer at Parklands Mackay Business Hub PO Box  6034, Mackay Mail Centre, Queensland, 4741, Australia;
	You can contact our Privacy Officer via the contact form on this Website; or
	You can call our Privacy Officer on 61 7 4998 6100.

For further information about privacy issues in Australia and protecting your privacy, visit the Federal Privacy Commissioner's website at http://www.privacy.gov.au.